Shipping Policy
Shipping Policy
Last updated: Oct 2nd, 2025
1. Order Processing & Cut-Offs
Bake & Ship Days: We bake fresh every Monday and Ship same day.
Order Cut-Off: To make it into the next bake run, please place your order by Friday 12pm (midnight) each week.
Orders placed Friday are shipped the following Monday.
Holiday Schedule: If a bake day falls on a statutory holiday, we’ll notify you by email and ship on the next available bake day.
2. Domestic Shipping (Canada)
Carrier: Determined by destination
We partner with multiple trusted carriers to ensure fast and reliable delivery across Canada. Depending on your location, your order may be shipped via ICS Courier, Purolator Express, or Canada Post Expedited. Our team selects the optimal shipping method to maintain the freshness and quality of your cookies.Transit Times:
Typically 2–4 business days once shipped. Remote locations may experience slightly longer delivery times.Shipping Fees:
Flat rate of $14.99 for shipping.Packaging:
Insulated packaging and protective padding to keep cookies fresh and intact during transit.Tracking:
A tracking link will be emailed as soon as your order leaves our bakery.
3. International Shipping
At this time, we do not ship internationally.
4. Delivery Issues & Address Accuracy
Incorrect Address: Please double-check your shipping address before submitting your order. Chomp Cookies is not responsible for delays or lost packages due to customer data-entry errors.
Carrier Delays or Damage: Once your package is with Purolator, any delays, misroutes, or damage caused by them should be reported directly to Purolator.
Lost or Damaged in Transit: If your tracking shows delivery but you haven’t received your cookies, or if they arrive damaged, please email info@chompcookies.ca within 7 days. We’ll do our best to assist and, when possible, help you file a claim with Purolator.
Thank you for choosing Chomp Cookies! We bake each batch with care and appreciate your patience and understanding of our shipping processes.
