Shipping Policy
Shipping Policy
Last updated: May 17, 2025
1. Order Processing & Cut-Offs
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Bake & Ship Days: We bake and ship fresh cookies twice weekly: every Monday and Tuesday.
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Order Cut-Off: To make it into the next bake run, please place your order by Fridays each week.
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Orders placed Friday are shipped the following Monday.
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Holiday Schedule: If a bake day falls on a statutory holiday, we’ll notify you by email and ship on the next available bake day.
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2. Domestic Shipping (Canada)
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Carrier: Canada Post
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Expedited Post (Included): 2–5 business days transit once shipped
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Xpress Post (Upgrade): 1–2 business days transit; available at checkout for an additional fee
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Shipping Fees: Flat rate of $11.99 for expedited or Express for $19.99
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Packaging: Insulated boxes with protective padding to keep cookies fresh and intact
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Tracking: You’ll receive an email with your tracking link as soon as your order leaves our bakery
3. International Shipping
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At this time, we do not ship internationally.
4. Delivery Issues & Address Accuracy
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Incorrect Address: Please double-check your shipping address before submitting your order. Chomp Cookies is not responsible for delays or lost packages due to customer data-entry errors.
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Carrier Delays or Damage: Once your package is with Canada Post, any delays, misroutes, or damage caused by them should be reported directly to Canada Post.
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Lost or Damaged in Transit: If your tracking shows delivery but you haven’t received your cookies, or if they arrive damaged, please email info@chompcookies.ca within 7 days. We’ll do our best to assist and, when possible, help you file a claim with Canada Post.
Thank you for choosing Chomp Cookies! We bake each batch with care and appreciate your patience and understanding of our shipping processes.