Shipping Policy
Shipping Policy
Last updated: Oct 2nd, 2025
1. Order Processing & Cut-Offs
Bake & Ship Days: We bake fresh every Monday and Ship same day.
Order Cut-Off: To make it into the next bake run, please place your order by Friday 12pm (midnight) each week.
Orders placed Friday are shipped the following Monday.
Holiday Schedule: If a bake day falls on a statutory holiday, we’ll notify you by email and ship on the next available bake day.
2. Domestic Shipping (Canada)
Carrier: Purolator
Express Post (Included): 2–4 business days transit once shipped
Shipping Fees: Flat rate of $14.99 for Purolator Express Shipping
Packaging: Insulated boxes with protective padding to keep cookies fresh and intact
Tracking: You’ll receive an email with your tracking link as soon as your order leaves our bakery
3. International Shipping
At this time, we do not ship internationally.
4. Delivery Issues & Address Accuracy
Incorrect Address: Please double-check your shipping address before submitting your order. Chomp Cookies is not responsible for delays or lost packages due to customer data-entry errors.
Carrier Delays or Damage: Once your package is with Purolator, any delays, misroutes, or damage caused by them should be reported directly to Purolator.
Lost or Damaged in Transit: If your tracking shows delivery but you haven’t received your cookies, or if they arrive damaged, please email info@chompcookies.ca within 7 days. We’ll do our best to assist and, when possible, help you file a claim with Purolator.
Thank you for choosing Chomp Cookies! We bake each batch with care and appreciate your patience and understanding of our shipping processes.
